Header
Use this content to share information about your store and products.
We are very sorry if there is a defect in your shoes.
If you experience a defect or fault with your ANGULUS shoes, you mustA0file a complaint with the store where you purchased the shoesA0in accordance with the Sale of Goods Act. You must bring your receipt.
As a consumer, you have a 24-month right to make a complaint. If your complaint is justified, this means that you can have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation.
The right to make a claim covers manufacturing defects and therefore does not include wear and tear or faults that have arisen due to incorrect handling of the product. If you are not satisfied with a complaint decision, you can send an appeal toA0Nævnenes hus
Complaints for goods purchased on ANGULUS.dk
To allow us to process your complaint as easily as possible, please send an email to us at:A0webshop@angulus.dk. Describe the problem and attach photos that show the defect/shortcoming as well as your order number. Unfortunately – as stated above – we can only process complaints for purchases made on angulus.dk.
We will contact you as soon as possible, usually within 1-2 business days after we have received your complaint. Often we will ask you to send the shoes to our head office, either for repair, exchange, or assessment if we are unsure whether it is a valid complaint. If the complaint is justified, we will refund your shipping costs.
Do you have questions? You are always welcome to contact our customer service by phone at +45 44 92 87 61 orA0webshop@angulus.dk